mbi gaming is committed to protecting your privacy. By using our platform, you agree to the collection and use of information as described in this Privacy Policy. Please read it carefully before proceeding.
1. Introduction
MBI Gaming ("we", "Platform", "MBI") is committed to fully protecting the privacy of every user who registers and uses our services. This Privacy Policy applies to all users of the mbi gaming website at mbigaming.win, including users of our mobile app.
We understand that your trust is invaluable. That is why we never sell your personal data to any third party for commercial purposes. All information we collect is used solely for the purposes stated in this document — to ensure a better, safer, and smoother user experience.
By continuing to use the mbi gaming platform after any updates to this Privacy Policy, you are deemed to have accepted and agreed to all changes made.
2. Information We Collect
Mbi gaming collects various types of information depending on how you interact with our platform. Below is a summary of the data categories we collect:
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, customer support |
| Financial Information | Bank account number, transaction records | Deposit and withdrawal processing |
| Usage Data | Login, game activity, betting history | Account security, platform improvements |
| Technical Data | IP address, device type, web browser, OS | Fraud detection, performance optimisation |
We never collect more information than is necessary for the purposes stated above. Every data request is based on a legitimate operational need.
3. How We Use Your Data
All collected data is used solely to ensure the mbi gaming platform operates properly and securely for all users. The primary uses of your data are as follows:
- Process account registration and verify your identity through our integrated KYC process.
- Process financial transactions including deposits, withdrawals, and bonus payments.
- Send important notifications related to your account, security, and relevant promotions.
- Detect and prevent fraudulent activity, money laundering, or platform abuse.
- Comply with applicable legal and gambling regulatory requirements.
- Improve the user experience based on usage patterns and feedback.
- Provide more effective and personalised customer support.
We will not use your data for any third-party marketing purposes without first obtaining your explicit consent.
4. Information Sharing
Mbi gaming does not sell or rent your personal data to any third party. However, there are certain situations where we may need to share information with trusted parties:
- Payment service providers: To securely process financial transactions through licensed payment gateways.
- Encryption and security service providers: To ensure your data is always protected using the latest technology.
- Regulatory bodies and law enforcement: When required by law or a valid court order.
- Independent audit service providers: To ensure compliance with online gaming industry standards.
All third parties we engage are required to adhere to data protection standards comparable to our own Privacy Policy and are prohibited from using your data for any other purpose.
5. Data Security
We employ multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or misuse:
- 256-bit SSL encryption for all communications between your device and our servers.
- Encryption of sensitive data stored in our database using industry-standard algorithms.
- Intrusion detection system (IDS) and 24/7 monitoring by our security team.
- Two-factor authentication (2FA) is available to protect your account from unauthorised access.
- Regular security reviews and penetration testing conducted by independent security experts.
- Access to user data among our staff is restricted on a need-to-know basis only.
While we have taken all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to take precautions as well, such as using a strong password and not sharing your login credentials.
6. Cookies & Tracking Technologies
Mbi gaming uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.
The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session verification and language settings. These cookies cannot be disabled.
- Performance Cookies: Help us understand how users interact with the platform so we can continuously improve it.
- Functional Cookies: Save your preferences such as display settings and favourite game selections for your convenience.
- Analytics Cookies: Used to analyze website traffic in aggregate and anonymously for internal improvement purposes.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect some functionality on our platform.
7. User Rights
As an mbi gaming user, you have the following rights regarding your personal data:
- 1 Right of Access: You have the right to request a copy of the personal data we hold about you.
- 2 Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
- 3 Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to applicable legal requirements.
- 4 Right to Restriction: You have the right to request that we restrict the processing of your data in certain circumstances.
- 5 Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
- 6 Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the rights above, please contact our customer support team. We will endeavour to process your request within 30 days of receipt.
8. Children's Data
Mbi gaming is an online gaming platform that permitted for users aged 18 and above only. We do not knowingly collect any personal information from individuals under the age of 18.
If we find that a person below the minimum age requirement has registered an account, we will immediately close the account and delete all associated data without prior notice.
If you believe a child has registered an account on our platform, please contact our support team immediately so that prompt action can be taken.
9. Privacy Policy Amendments
Mbi gaming reserves the right to update or modify this Privacy Policy at any time in response to changes in law, technology, or our business practices. Any amendments will take effect immediately upon being published on this page.
We will endeavour to notify you of any significant changes via in-platform notifications or email. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest version of our Privacy Policy.
The last updated date is always displayed at the top of this page for your reference.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Privacy & Compliance team:
- Email: [email protected]
- Operating Hours: 24 hours a day, 7 days a week
- Response Time: Within 1–3 business days
For general questions related to your account or games, you may also visit our FAQ for an immediate response.
Why Your Data is Safe with mbi gaming
Advanced Encryption
All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same standard used by major banks in Malaysia.
No Third-Party Data Sales
Mbi gaming has never and will never sell your personal data to advertisers or any third party for commercial purposes. Your data, your control.
Integrated KYC Verification
Our integrated identity verification process ensures that only legitimate users who meet the age requirement can access the platform, protecting all parties.
24/7 Security Monitoring
Our security team monitors platform activity around the clock to promptly detect and address any threats or suspicious activity.
Transparent & Responsible
We document every aspect of our data management openly in this Privacy Policy so you always know what happens with your information.
Your Rights, Fully Protected
You may request access to, correction of, or deletion of your data at any time. We will process every request carefully and within the stipulated timeframe.
Play with Peace of Mind, Your Data is Protected
Register your mbi gaming account today and enjoy a safe, fair, and exciting gaming experience — backed by privacy protection you can trust.