Mbi gaming Terms and Conditions

1. Introduction

Welcome to mbi gaming — an online gaming platform offering a wide selection of slots, sports betting, live games, and more to Malaysian players. mbi gaming operates under a valid licence and complies with established online gambling regulations.

These Terms and Conditions outline the legal relationship between mbi gaming ("we", "the platform") and every individual who registers, browses, or uses any part of our services ("you", "member", "user"). This document should be read together with our Privacy Policy and any game-specific or promotion-specific rules displayed on the relevant pages.

If any conflict arises between these general terms and the conditions of a specific promotion, the more specific promotional terms shall take precedence for that limited scope only. For all other matters, this document serves as the primary reference.

2. Member Eligibility

To register and use mbi gaming's services, you must meet all of the following requirements:

• Aged at least 18 years old or have reached the legal gambling age under the laws of your state/country of residence.
• Not residing in a geographic region where online gambling is prohibited.
• Register as an individual — corporate accounts or third-party registrations are not permitted.
• Each individual is only permitted to hold one active account. Duplicate registrations may result in account suspension or closure without notice.
• You are not an employee, contractor, or immediate family member of mbi gaming staff.

Mbi gaming reserves the right to request proof of age or identity at any time. If verification cannot be completed within the specified timeframe, the platform reserves the right to suspend the account until the KYC process is finalised.

3. Account Management

You are fully responsible for all activities that occur within your account. Key obligations to observe include:

• Always use a strong and unique password for your mbi gaming account. Do not share your login credentials with anyone.
• If you suspect your account has been compromised or accessed without authorisation, contact our customer support team immediately.
• All personal information entered during registration must be accurate and up to date. mbi gaming is not responsible for any losses arising from incorrect information provided.
• You are required to keep your account information up to date should any changes occur, such as your email address or phone number.
• Accounts may not be sold, transferred, or used by any other party.

Mbi gaming uses high-grade SSL encryption to protect your account data. However, login security is a shared responsibility — we cannot be held liable for losses arising from the user's own negligence.

4. Deposits & Withdrawals

Mbi gaming supports a range of payment methods suited to Malaysian users, including local bank transfers, e-wallets, and other digital methods listed on our Withdrawal page.

• Deposit: Credits to your account are typically processed instantly or within a few minutes, depending on the chosen method.
• Withdrawal: Withdrawal requests are processed within 1–3 business days. Some methods may be faster.
• The minimum and maximum limits per transaction are as displayed on the Withdrawal page. These limits may be updated from time to time.
• Withdrawals can only be made to the same payment method used during deposit, or to a verified bank account registered under the member's name.
• Mbi gaming reserves the right to request additional verification before processing any withdrawal for the purposes of anti-money laundering (AML) compliance.

If your account has not completed the identity verification (KYC) process, withdrawals may be delayed until all required documents have been received and reviewed.

5. Bonuses & Promotions

Mbi gaming offers a range of attractive bonuses for both new and existing members. All bonuses are subject to specific wagering requirements as stated in each promotional offer.

• Bonuses may only be claimed once per individual / IP address / device / bank account, unless otherwise stated.
• Converting bonuses to cash before meeting the wagering requirements is not permitted.
• Mbi gaming reserves the right to withdraw any bonus if fraud, promotion abuse, or an attempt to circumvent wagering requirements is suspected.
• Bonuses will expire if not used within the specified timeframe.
• For more information on current promotions, please visit the Promotions page.

6. Game Rules

Mbi gaming provides a fair gaming environment using a certified Random Number Generator (RNG). All game outcomes are random and cannot be manipulated by any party, including the platform itself.

• Any attempt to exploit software bugs, use automated software (bots), or collude with other players to manipulate games is strictly prohibited and may result in immediate account closure.
• In the event of a technical failure or system disruption during a game session, mbi gaming reserves the right to void the round in question and return the outstanding wager balance to the member's account.
• In the event of a dispute regarding game outcomes, mbi gaming's system records shall serve as the final reference.
• Jackpot winnings or large prizes may require additional verification before payment is processed.

7. Privacy & Security

We take the protection of your personal data seriously. All information collected during the registration process and platform use is stored securely using high-grade encryption and will not be shared with third parties without your consent, except where required by law.

• Your personal data is used solely for account management, identity verification, payment processing, and improving your user experience.
• Mbi gaming employs 256-bit SSL encryption to secure all communications between your browser and our servers.
• You have the right to request a review, correction, or deletion of your personal data by contacting our support team.
• For more details, please refer to Privacy Policy page.

8. Limitation of Liability

Mbi gaming shall not be liable for any direct, indirect, consequential, or punitive losses arising from the use of or inability to use our services, including but not limited to:

• Service disruptions due to scheduled or unplanned system maintenance.
• Losses resulting from failure of the user's internet connection.
• Any actions or decisions made based on information on the platform that may be inaccurate at a given time.
• Unauthorised access to your account resulting from the user's own negligence.

In circumstances where our liability cannot be fully excluded by law, our total liability is limited to the amount you have deposited in the 30 days prior to the relevant claim.

9. Account Termination

You may close your mbi gaming account at any time by contacting our customer support team. Before closure is processed, all eligible cash balances will be returned to you via an approved payment method, subject to the applicable withdrawal terms.

Mbi gaming also reserves the right to suspend or terminate your account without prior notice if:

• You have violated any of the terms set out in this document.
• Suspected activity related to fraud, money laundering, or attempts to deceive the platform has been detected.
• You failed to complete the identity verification (KYC) process within the specified timeframe.
• You registered more than one account.

In the event of account closure due to a breach of terms, mbi gaming reserves the right to hold the relevant account balance pending completion of the investigation.

10. Amendments to Terms

Mbi gaming reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being published on this page.

It is your responsibility to review this page periodically. Continued use of the mbi gaming platform following any amendments constitutes your acceptance of the updated terms.

The date of the last update will always be displayed at the top of this page for your reference.